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Customer service
Payment
How can I pay my order?
Bank Transfer
1. Choose "Bank – Payment in Advance" as the payment method at checkout.
2. You will receive our bank details via email.
3. Simply transfer the outstanding amount via bank transfer.
Visa / MasterCard
To make a payment, enter your credit card details:- Cardholder's name
- Card number
- Expiry date
- Three-digit card verification number (CVC2 or CVV2 code)
With the 3-D Secure procedure, you get additional security when paying.
Sofortüberweisung
Pay easily and directly."Sofort." is the direct transfer method of Sofort GmbH - A Klarna Group Company. You pay securely and conveniently with your usual online banking details (PIN/TAN) without registering. After the transfer is completed, the merchant receives real-time confirmation. This way, they can immediately dispatch stock items and digital goods, and you receive your purchases faster.
PayPal
1. Choose "PayPal" as the payment method at checkout.2. You will be redirected to the PayPal website to complete the payment.
3. If you are already a PayPal customer, you can log in with your PayPal account details and complete the payment.
If you do not have a PayPal account, you can create one and then confirm the payment.
Carte Bancaire
Carte Bancaire is the most well-known and widely used debit and credit card in France. You place an order in a webshop and choose to pay with Carte Bancaire. Then you enter your credit card details, verify your identity with 3D Secure, and complete the payment.Trustly
This payment method allows you to make a bank transfer online. You can complete your payment without leaving our website.Payconiq by Bancontact
Payconiq is a service provided by your bank and meets strict security and encryption standards. The app can be downloaded from the Apple App Store or Google Play. You link the app directly to the bank account of your choice. When paying with Payconiq, a bank transfer/EU transfer is triggered.Bancontactcard
The Bancontactcard system is linked to 20 Belgian banks. More and more customers are using this solution for recurring payments, so its popularity is expected to grow.You place an order in a webshop and choose to pay with Bancontactcard. During the payment process, you are redirected to your bank's secure online banking environment. After successful payment authorization, you are redirected back to the webshop's website. The webshop receives real-time payment confirmation.
BCMC
The "BCMC Mobile" site is an adapted version of the traditional Bancontact site. It is a standard e-commerce integration with some additional features. Depending on the device you are using for online shopping, you will be directed to the appropriate payment page for that device.iDEAL
iDEAL is a secure, fast, and convenient payment method. You can avoid manually entering payment details by scanning a QR code on your desktop device and then paying on mobile devices.1. Choose "iDeal" as the payment method at checkout.
2. You will be directed to your bank's environment, where you enter your banking details.
3. Select your bank account.
4. You reach the confirmation page and are then redirected back to the merchant's website.
EPS
EPS (Electronic Payment Standard) is an online payment system developed by Austrian banks and the Austrian government. Transfers are handled exclusively through the secure online banking of your own bank. No additional customer account with a payment service or additional app is required. You are directly redirected to your online banking. The login details for your bank account are sufficient.Apple Pay
You can pay with Apple Pay during the ordering process. To do this, you must confirm the payment via the "Apple Pay" service on a supported Apple device, following the verification steps. Apple Pay uses the payment information stored in the Apple Wallet app for the transaction. More information can be found at Apple Support https://support.apple.com/en-euro/102626Google Pay
You can pay with Google Pay during the ordering process. To do this, you must confirm the payment via the "Google Pay" mobile app on a supported device, following the verification steps. Google Pay uses the payment details stored in the app for the transaction. More information can be found at Google Pay Support https://support.google.com/pay/merchants/answer/6345242?hl=deWe use certified SSL encryption to securely transmit your data. Your bank, PayPal, and credit card details are securely transferred.
